Student Solution

-->

"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

1 University

1 Course

1 Subject

Ch. 1 Discussion 2 - COVID-19 and Customer Service How are Companies Responding

Ch. 1 Discussion 2 - COVID-19 and Customer Service How are Companies Responding

Q I love hearing the creative ways businesses, organizations, or individuals go out of their way to help others. Many companies are being challenged to find new ways to serve their customers due to social distancing requirements. For this discussion, please share a recent story highlighting a creative response to COVID-19 by a company or organization. What are they doing differently to serve their customers in unique ways? What new ideas in business practices and customer service are being implemented? What is unique about their efforts and how is it meeting consumers' needs and expectations? There are many examples in the news, social media, and among local businesses and organizations in our community. Your initial post should be 100 words minimum. Please respond to two other students, with a substantive reply (25 words minimum). MY EXAMPLE: I am a beach girl at heart and I am looking forward to getting back to regular beach visits when it is safe. Pinellas County (which includes some of my favorite beaches in St. Petersburg, Indian Rocks, and Clearwater) implemented a new service on their mobile app to let people know which beaches are open. In addition, data is updated regularly and area beaches are highlighted in green (low crowd, easy social distancing), yellow (crowds increasing, social distancing may be a challenge), and red (high crowds, beach is closed). This is a great service to community residents who want to stay safe while enjoying some sun, sand, and ocean waves.

View Related Questions

Solution Preview

There has been selfless response shown by the organizational members of Walmart Inc. during COVID-19 because of making provisions for most customers to avail necessary products (https://corporate.walmart.com/askwalmart/what-is-walmart-doing-in-response-to-covid-19). There are products being sold at discounted and lowest prices possible to the consumers by Walmart (https://corporate.walmart.com/askwalmart/what-is-walmart-doing-in-response-to-covid-19). The employees present at the workplace are being incentivized with cash bonuses to ensure that there is no lack of motivation (https://corporate.walmart.com/askwalmart/what-is-walmart-doing-in-response-to-covid-19).